Thank you for taking time to write a review for St Helens Hall, we appreciate all comments and feedback. I am sorry that your experience on 23rd December 2021 was not a particularly positive experience and that you felt the staff member was not professional but during this period the home was following government guidelines in regards to visiting care homes which meant that each resident could have up to three named visitors to visit the care home and one essential caregiver. As you were not a named visitor at this time staff would have advised that a visit would not be allowed as per guidelines at this particular time . Now that restrictions have been eased, we look forward to welcoming you back to the care home to visit your loved one.