Thank you for taking the time to write a review for Chaucer House; I will share your kind words about our staff with the team. <br>We have a daily rota of permanent staff working across the home, and at times we do need to seek the support of agency staff to cover any staff absence if we are unable to cover the shift with our permanent staff. If you have any concerns or would like to discuss in more detail the issues you have raised please email our customer support officer at customercare@avantecare.org.uk