Thank you for taking the time to write this review for our service. I see that there is much that you find to be to a high standard in the home, such as the cleanliness, value for money, safety, meal and snack provision and activities, and I am very pleased that you feel this way. I do note your comments on the care/support you feel your Mum receives. I am sorry you feel this way, and I know the manager will want to look into these issues and seek to make improvements for the future. The manager of this home is always happy to speak with relatives and work with them to ensure the care for our residents is the very best it can be. I feel confident you will soon note improvements in the care and support for your dear Mum. With very kind regards.