Thank you for your review; we value all feedback as this helps us to improve our service where required. We operate in an open transparent manner and encourage any concerns to be brought immediately to the attention of the Home Manager.  We apologise for your poor experience at the home as we always aim to work with all our colleagues in a supportive way. We would encourage contact from you if you would like to discuss your concerns further with senior management so that we can try to resolve them. You are welcome to contact the Area Director at HC-One, Darlington, telephone number 0333 999 8699.