Thanks for taking time out to leave a review - It's always difficult to hear that a family member has had an unpleasant experience. <br>Unfortunately, as you know the above comment has never been mentioned in any of your previous complaints or conversations and therefore, I would once again welcome you to contact me where we can go over any issues which you may have had when your relative was a resident at The Clough for her stay.  <br>I think a vast majority of our relatives have positive experiences and are happy with the care provided to their loved ones. This is evident from our genuine reviews and positive feedback which do reflect the high quality of care and commitment from our staff to all our residents at The Clough.