Thank you for completing a review for our home. We appreciate the compliments that you extend to our team regarding their warmth, friendliness and generosity of spirit and will share these with them at our next staff meeting, we know that they will be appreciated.<br>We would like to assure you that we take all feedback very seriously.  We did have to operate without a lift for a five day period when planned maintenance to install a new electrical system took place.  We were able to minimise disruption and are very proud of the way our staff responded to these additional challenges for this short time.<br>Could we ask that you contact us so that we can arrange a meeting to discuss your areas of concern – we have consulted our records and don’t seem to have received anything from you regarding these.  <br>We look forward to hearing from you as soon as possible.