Many thanks for the feedback. I expect the staff have been busy with the day to day running of the home, it's always a busy environment however we are overstaffed and have not had any agency use for many years. <br>I will discuss with the district nurses the point you have raised. <br>Please feel free to knock on my door at any time, feedback is always helpful in ensuring we monitor and improve our service. <br>Thank you<br>Jackie