Thank you for your feedback. I am very sorry to hear that you have not had a positive experience and you feel our home has fallen short of the standards expected in some areas. Weston House prides itself on the quality and experience of its staff and has a well-deserved good reputation, which is based upon our ability to continuously look at every opportunity to review and improve. I am aware that you have communicated your concerns to the Home Manager and that she has been addressing specific issues directly with you. Please be assured that your feedback is invaluable to us to ensure continuous improvement.