Hi Sarah, Thanks for your lovely review! We’re so pleased to hear that your Grandma has had such a positive experience at the Laurels and that she’s found her new home from home. The Laurels team work exceptionally hard to ensure that consistently high levels of care are provided and that family members are always kept updated and involved, so it’s fantastic to see this recognised. We’ll be sure to pass on your feedback to the team! Warm regards, Shirleyann Tingey.