We are sorry that you are unhappy with your mum’s care during her two-week respite stay in August, and with my response to your email, received in October. Although you did raise a couple of issues during her stay (dealt with at the time), the remainder were a surprise, as we parted amicably when your mum went home. But, given the scope of your concerns, we are escalating them to our Quality & Compliance department who will review your comments here, along with your original email complaint, and come back to you with a full response.