Hi Louise, Thank you for your feedback. We’re so happy to hear that your Mum has settled in well at the Laurels, especially considering that this must have been a big transition for her. As a company, we strive to encourage a friendly and welcoming environment for residents amongst our staff, so we’re really pleased to hear that this is being recognised in the hardworking Laurels team. We’ll be sure to pass on your kind words to the staff at the Laurels who will really appreciate hearing this! Warm regards, Shirleyann Tingey.