Dear Jackie,  we are sorry to hear about the experience you appear to have had. I would like to know when this has happened as we have had a change of management team in the last 9 months and unfortunately do not recognise your name as a next of kin to any of our residents during this time. I would like to invite you to reach out to me so that we may discuss this in private and gain more detail. Please call Willowmead Care Home on 01245 381 787, so they can take your contact details and arrange a time that I can call you. I look forward to speaking soon. Kind regards, Jonathan Johnson, Regional Manager, South Region