Thank you for taking the time to submit your review, your comments are important to us and we take on board the issues you raise. When your review was first submitted, we reached out to you directly to offer our condolences and to learn more about your experience, after which we spoke to the Interim Manager. It is unfortunate that a stronger relationship had not been forged with you but she stood by her decision in terms of the infection control measures that had been put in place at the time. We appreciate your positive comments about the staff who will be as delighted as we are that their care and compassion have been recognised.<br><br>Thank you again for helping to improve the quality of care at Palm Court.<br><br>Best wishes,