Thank you for taking the time to bring your experience to our attention. <br>As a company, we would like to assure you we take all feedback seriously and we are deeply saddened with your expressed experiences. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.<br>As a company we have been thankful for previous correspondence, showing your appreciation for the staff and the support they provide.<br>We do not have a record of any formal complaint made by yourself directly to the Company, although we have reviewed the needs of your father with the CQC on the matters raised to them.<br>Please accept our deepest sympathy for your loss.