Thank you for your feedback. We are sorry you feel this way and want to assure you the safety and well-being of our residents, patients and staff remains our utmost priority. We are sorry to see The Fernes failed to meet your expectations with our food offering, and you feel the food provided wasn't suitable for your parents. Following discussions during your parents stay and your comment that mum regained significant weight and strength I am pleased we were able to support your original concerns. If you wish to contact us to discuss any of your concerns further please feel free to via email: feedback@barchester.com Kind Regards, The Fernes