Thank you for your review. We take matters of dissatisfaction very seriously and we thank you for the opportunity you gave us at the time you raised your concerns to discuss these matters face-to-face. <br><br>Due to unprecedented times, agency staff were recruited by Henley House to support the care of our residents, so the home could operate with a fully staffed team. Myself and my care team pride ourselves on ensuring all residents are safe, secure and happy in our home. We very much enjoyed caring for your mum during her time with us.