We are sorry to hear about your experience at our home. It’s happened during the height of the pandemic at an incredibly painful time for all of us. The Government had strict guidelines and regulations. Anyone coming from a hospital or community had to isolate for 14 days, so they were not allowed visitors and this should have been communicated to you. We are sorry. Your father was only with us for a few short hours and so his appearance would not have changed much in that time. He came to us famished, so he was immediately given several options, he chose what he wanted and seemed to enjoy it. Once finished he was given the opportunity to have more but he declined. We were trying to get him settled in his new surroundings but you made the decision to take him home. We really wish you had delayed that decision and given us the opportunity to help your dad to recover with us and show to you as we have done so many times in the past to make a real positive difference to your family’s life.