First and foremost I would like apologise for the experience detailed in your review and any inconvenience this may have caused, as well as any miscommunication which may have occurred leading to your distrust. <br>We understand that you may be frustrated, we have attempted to make contact to gain information of which would support improvements within our service, if you feel able to give us the opportunity to correct the issues raised, we will do our best to resolve your concerns. <br>We would like to thank you for the time you have taken to leave valuable feedback.