We are sorry that you are unhappy with your grandmother’s care while she was with us. These really are not instances that we recognise or that are indicative of the high standard of care that we provide. We sincerely wish that you had raised your concerns with us at the time as we would most certainly have addressed them promptly. We take all such comments very seriously and have passed these to our Quality & Compliance team. Please do get in contact with us at your earliest convenience so that we can undertake a full investigation.