Thank you Ali for your review we really do appreciate all feedback. <br><br>I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's care needs and trained to meet the standards required by the CQC. <br><br>I am also sorry to read you feel your experiences when visiting your mother-in-law haven’t always been positive, as you are aware we are currently working with the Primary Care Team to amend their medical intervention report.<br><br>Please do come and see me when you next visit and we can discuss support with you further to make every visiting experience a positive one as we know how important it is.