Thank you for taking the time to feedback your experience of Quayside Care Home. We take all feedback seriously to enable us to develop and improve the care that we deliver.  It is our ethos to work with residents, friends and family to deliver care in the most person-centred way we can for the best outcomes for our residents.  I am sorry that Quayside is not to your chosen standard and I would be more than happy for you to contact me directly to discuss the points you have raised so that we can look at resolutions to ensure that our residents receive the highest quality care.