I am sorry that you feel we haven't supported your mother to your highest expectations. Thank you for taking the time to complete the survey. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. At St. Thomas's we strive to deliver excellent care. I will pick up all your points and discuss with the team to help us learn and improve.