Thank you for your feedback and comments. The team here are dedicated to delivering the highest quality of care to all of our residents and offering support to the families and the resident during the difficult time during end of life care, and I am pleased to read you were happy with the team here at Russell Court during your visits. I have always used the phrase, "working care is not an occupation, it is a privilege". <br>Thank you once again for your support and feedback; I will be sure to let the team know.