Thank you for taking the time to leave us your feedback. I will certainly pass your comments about communication on to the management team and ask them to make sure you are always kept up to date. The PPE requirement and PCR testing is something that is specified by PHE (Public Health England) so we must use these to comply with the policy.
With regards to the refurbishment of your loved one's room; this is something that is planned for this year. As you can imagine Covid has caused some delays with updating our homes. Thank you again for bringing this to our attention