Thank you for taking the time to complete a review,  I can assure you that I fully understand the importance of your mum’s Ruby anniversary and I am disappointed that you have had this experience at Burnfoot House. We pride ourselves on offering a positive person-centred experience for both residents and families and I apologise that we did not provide this on this occasion.  I can assure you that as soon as all your concerns were brought to my attention, myself and my team responded and addressed them immediately. <br>It is our privilege to care for your mum and I am sorry for the disappointment and distress caused on this occasion.  As you are aware we have an open-door policy at Burnfoot House and encourage feedback from residents and relatives alike.  I am glad that you were able to bring your concerns to my attention in order that we could rectify the matter.  If you would like to discuss this matter further please do not hesitate to get in touch.