Thank you for taking the time to complete feedback on our home. We are extremely pleased that you are happy with our lovely staff team. In response to your concern regarding your Mother’s presents, following our call with you, we were pleased to let you know that all of the items that you thought had not arrived, were noted to be in your Mother’s wardrobe. Should you have any concerns in the future, please do not hesitate to let us know, and we will strive to ensure they are resolved.