We value the feedback provided by those who use our services.<br><br>We want to assure you that we take all complaints very seriously. <br><br>We are committed to providing Residents with the high-quality care they deserve and ensuring we can meet everyone’s individual needs.   We are extremely sorry you had a need to raise your concerns publicly and not with ourselves.  We would like to talk through your concerns, we ask you to get in touch with us as soon as possible to discuss this further.