Thank you for the review regarding your current experience at the Hollies. We love to read about how caring and friendly our staff are; we do have an amazing team! We know how fond you are of our day trips out and the activities so it is great that you are still enjoying these. Unfortunately, in the past, we didn’t have many requests for evening activities but after you requested this, we thought it was a great idea! We have started doing evening activities, for example, movie nights, but we do also have arts and crafts, puzzles and other smaller activities to do in your own time. We would like to thank you for your review and we will be looking into more sociable evening activities to keep everyone occupied. We do understand that there was a laundry issue when you first came to the Hollies and we apologise for the inconvenience of this. We are happy that the issue was resolved almost immediately and that the issue has not occurred again.