Thank you for taking the time to provide us with this review. We value all feedback and it’s really good to read your positive comments regarding some of our longer-standing staff and meals. It will mean a lot to our team at Hilderstone, and I will make sure those compliments are passed onto the wider team. I understand that using agency staff comes with particular challenges, however, we will always try to use agency staff only when necessary to ensure we are offering the high-quality care expected at every Barchester Home. If you do have any queries or concerns in terms of the care you receive or activities on offer, please speak to any of the team within our home or alternative email feedback@barchester.com. I would welcome the opportunity to discuss these with you further and support you going forward to keep improving our service for yourself and all our residents.