Thank you for your kind comments about our team. We appreciate you taking the time to leave feedback for Ivybank House Care Home.<br>As our lift was recently out of use, alternative arrangements were made for the small number of residents that were affected, with meals and activities being held in the lounge upstairs, and 1:1 activity sessions held in their rooms. Most recently, all of our residents enjoyed taking part in our 'Going for Gold' Winter Olympics event. Families were also kept updated as well as additional risk assessments and fire drills completed to ensure the safety of our residents.<br>We apologise for any inconvenience caused during this time. We proactively pursued the lift company whilst the lift was out of action and engineers visited the home on multiple occasions throughout December, January and February; however, due to a shortage of parts available, there was a significant delay with this being repaired. <br>We can now confirm that the lift has been fully repaired.