Thank you for your review, I am saddened to read that you felt the management consistently put profit above compassion. I can assure you that this was never the case, our residents are and will always be our priority. I recall several meetings with members of your family when the home became a residential setting, I recall assisting your mum and her family in remaining a resident at Oak Springs. The pandemic has unfortunately not allowed management to have face-to-face contact with families as we like, however, we have ensured that families have been updated on a weekly basis by the manager/deputy manager via email and social media.<br>Both myself and the staff at Oak Springs spend lots of time engaging with our residents, the management team completes a daily walk around this involves speaking, dining, and interacting with residents. Our sincere condolences are always expressed to the family at the time of a resident's passing.