Dear Alison, thank you for taking your time to write a review, we value all feedback. Following on from my email this week, please accept my sincere apologies for the delay in myself replying to you. Your complaint is very important to us and myself and the Feedback Team will be in touch with you by the date we have provided to you. Any further concerns please feel free to contact me or the Feedback Team directly, Kind Regards General Manager Kingfisher Lodge.