We are so sorry to learn of your opinion of our care home. Having cared for your Mother for almost four years, we are all extremely fond of her and we work hard each day to ensure that she feels comfortable, safe, and secure in a loving environment. That said, we take your comments very seriously and will always check to ensure that your Mother feels we are meeting her expectations in terms of the care and support she receives. Thank you for taking the time to complete the review, your concerns have been escalated to our senior management team in line with our formal complaints processes. Someone will be in touch very soon.