Thank you for taking the time to write your review. We appreciate your kind comments about the care afforded by our team, but we appreciate the time around mum moving care homes very difficult. As I had reassured you, as much as the team loved caring for mum, the difficult decision was made in her best interests. We are very sorry again you weren’t able to pack your belongings due to a Public Health closure at the time. If you’d like to discuss any of your concerns with me again, please don’t hesitate to get in touch, we are always on hand to support. <br><br>Kind Regards