We take all feedback very seriously. My apologies that your experience was not what you had hoped for. As I am sure you are aware, the home was in a period of lockdown from 28/12 for a number of weeks due to an outbreak and visitor numbers had to be monitored as per government regulations to ensure a safe environment for the residents and staff. Regretfully this meant a lot of family and friends were not able to visit as regularly, however, we did our best to accommodate all whilst maintaining social distancing and using available rooms.  <br> <br>We continue to apologise for the incident with the mobile phone and offered you the ability to claim for the cost of the phone, we continue this offer. Please email me if you would like to make a claim, I would be happy to assist. We were not made aware of the lost items, however ensured your husband had his missed medicine with him within an hour of leaving the home.<br> <br>I would like to wish your husband all the best in his new home.