I am sorry you felt the home did not communicate effectively at the time of your relative's stay between 2020 and 2021 as the home staff and visiting professionals spoke to you on a regular basis as you did not visit. The resident's individual wishes are always the priority of the home and don't always match the relative's wishes as in this case. The staffing needs of the home are constantly reviewed and audited regularly by the local authority and CQC.<br>Your relative was very happy here, had friends and was very fond of the staff, he is greatly missed.