Hi, thank you for taking the time to write a review and please accept our sincere condolences again on the loss of your mum from all here at Glenroyd. She will be very missed. I am sorry for the upset caused on the day of collecting your mum’s personal belongings, on reflection we should have discussed this with you first, the Glenroyd staff did have the best intentions in mind to make this as effortless for you as possible during this difficult time and packed the belongings with dignity and respect.