Thanks for your kind words we really do appreciate it. We try to do our best in anyway we can to make sure people using the service and their families are happy with the service we provide and all the specific things you have said has really made our day because its really captured what we try to do. We also really appreciate the support for the service over the years and your contribution to your mums care which is so important for a positive care experience. Thanks again for taking the time out to complete this review it means the world to us.