Please be assured the well-being of residents is our priority. During isolation, your mum had social distance visits from friends, family visits, 1:1's with staff and an activity workbook. We have remained covid free throughout the pandemic, which we are immensely proud of and work hard to remain this way. We also rely on families to work with us. Our infection control measures are explained at the point of booking visits and on entry to the home, POD visits are available for those who prefer. We have been offering safe visiting since June 2020 and we are guided by families as to how we progress with visiting. Residents have varying levels of vulnerability, and sadly we never know who is a carrier of the virus and who will be affected. The measures taken may seem unforgiving but it is to protect all residents who live with us. Whilst we appreciate feedback, to truly review our home and observe care, cleanliness, rooms, food provided etc you may wish to visit HighWray before making this judgement.