Thank you for taking the time to leave us a review. In general, we are happy with your comments, however, somewhat disappointed that there seems to be some dissatisfaction with our service. For clarity, your father can absolutely see his grandchildren via our visiting pod or garden, it is simply that we do not wish to put undue stress on children by testing them for COVID and therefore at this time they are unable to enter the home directly. In terms of our menu, we discussed this at length with your father and we have introduced a weekly cultural meal specifically for him that identifies with his background and upbringing and we hope that this will help elevate his perception of the food we offer. Finally, we are unaware of any issues with the laundry and it would be appreciated if you can contact the management to discuss your concerns around missing clothing as this is the first time we have heard of the problem. Thank you again for taking the time to leave us a review.