Hello, thank you for your feedback. Firstly I would like to apologise that you weren't satisfied with the respite stay. Here at Maple Leaf Lodge, we pride ourselves in offering excellent care, a unique experience of varied activities and a deluxe food and dining experience. We also offer additional aspects such as organising taxis to additional relatives to support their loved ones and dine free of charge to aid comfort to the resident during their respite care as was honoured here. We are known for our activities here at the home and although we will try our utmost to promote residents' attendance we also honour their personal choice and preference if they wish to relax in their private room. Each visit to the home is greeted by our front of house team who are more than willing to offer support or organise a meeting with any team member of your choice if requested. We value all feedback and take on board your opinions so that we can improve on our service offered.