Thank you, Catriona, for taking the time to review our home. I fully understand how difficult the isolation period is for people when they need to self-isolate. Sadly, as your mum had been identified as a close contact of a visitor, the HPS guidelines are that she needed to be isolated. We always try to make this as easy as possible for them. We have an activity coordinator in the home for four days a week, who asks our residents whether they would like to take part in the activities. We have an excellent intergenerational and community connection which our residents are always keen to take part in. The visiting guidance is sent out to all families as they are updated, if you feel they are unclear, I am more than happy to discuss them or any other matters with you. We take pride in ensuring all our residents receive the best care, in the best environment, and would like to make sure this is always consistent.