Thank you for taking the time to provide a review for our home. We were disappointed to read the feedback on your experience, which falls below our usual high standards. We take matters relating to the safety and wellbeing of our residents seriously, and the concerns you have raised were investigated and addressed immediately. It was our understanding that you were satisfied with the outcome, so we are keen to review this at the earliest opportunity. Please contact us at manager@riversidehousemorpeth.co.uk to discuss further.