Hi, Sorry to hear there were elements you were unhappy with. As there was no SLT requirement for soft options occasionally normal meals were requested, or if we provided softer options they were refused. As we had no capacity concerns we do consider what the resident requests. Our medication system is electronic, and for confidentiality purposes is not visible or accessible in rooms - however we can always offer a copy of this on request. As manager there were meetings set up to streamline communication across the family, and open email access which appeared to work well after initial teething problems, so I am sorry to hear this didn't meet your expectations. Thank you for your honest review however - this will be helpful to people considering a placement with us. <br>Lindsey - Registered Manager