Thank you for your review, we value all feedback as this helps us to make improvements where required. We are delighted you are happy with the care your mother receives and our team. Sadly, these last couple of years have been unprecedented with regards to staffing largely due to Covid. We always strive to ensure safe staffing levels so that we can continue to provide our high quality, kind care. We are sorry you feel your mother’s room requires some attention; we will look to address this by arranging a refresh for her room as soon as possible. Please do not hesitate to contact the home if you have any areas you would like to discuss, we are always happy to help.