On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously.<br>We always welcome and encourage the opportunity to be able to discuss any issue in person to enable us to identify possible issues and improve where necessary.<br>Sadly, we were completely unaware of your concerns at the time. As a year has passed since your documented concerns, it is unfortunately very difficult to investigate the issues that have now come to light. <br>Would you be available for a call to discuss this further? <br>We would like to provide you with reassurance that our aim here at Kenwyn is to provide those that we support the very best level of care and that is at the very heart of all we do.<br>We have an incredible team made up of caring individuals.<br>We are sorry that you feel that your experience of Kenwyn at that time didn't meet your expectations.<br>We wish you all the very best.