Dear Jackie<br><br>Thank you very much for your review and for taking the time to speak to me this afternoon. I would like to reassure you that we will work extremely hard on improving communication between staff and relatives. We would like your dad to be happy and our priority is to deliver a high quality of care at all times. Going forward, I will monitor staff/relative communication and if there is anything I can support you on please don't hesitate to contact me directly. Thank you so much.