We would like to bring some transparency to your review. We have hundreds of satisfied families and residents. At the time of your concerns, you are 1/49 the remaining 48 are happy and satisfied. On 30/11/21 Public Health audited the home and scored 96.92% for IPC. Any concerns raised are dealt with under the company's complaints procedure with transparency. The safeguarding team have closed this concern verbally and we await confirmation in writing, CQC has been provided all the information without any further requests. The Nursing team at the home are experienced and acted accordingly making the appropriate and timely referrals including to the GP and Hospital. The resident was taken to the hospital and handed to the care of the hospital, family were informed. The property list has been checked, but only 7 items of clothes were listed. Despite several attempts, we remain unable to make contact with the family to arrange a meeting. We apologise if you have not been satisfied with the service.