There has been no doubt of how difficult, worrying, and challenging the past 2 years has been for our residents. We have continually assessed and implemented our care approach to ensure families and friends of those who live with us have maintained meaningful contact. We recognise how essential it is to the well-being of our residents, and I am so happy to read your feedback which confirms our person-centred approach underpinned by our excellent standards of infection prevention control has enabled you to continue visiting your Dad during these difficult times.