Thank you for taking the time to review our home.  We have discussed your comments with our Home Manager and the circumstances around your mother in law’s fall and our team reacted promptly and according to our policies.  We are sorry you feel that communication could have been better during your mother in law’s stay with us and that due to the Covid restrictions, we were unable to allow access to her room when you collected her belongings.  We understand that this will have been upsetting for you.  If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3800.